Return & Refund policy
Our Returns policy:
FeelThere, Inc. does not typically accept refunds or returns on any of its digital products due to copyright and licensing restrictions.
However, we understand that problems may occur with installation due to a defective product. If the downloaded product’s installer is defective and does not function as intended to enable installation of the Software, please contact FeelThere’s support team at support@feelthere.zendesk.com or at the FeelThere support desk within 14 days of purchase. Similarly, where the Software is recorded on a physical medium supplied by FeelThere, and the physical medium has a defect preventing installation, please contact FeelThere’s support team within 14 days of purchase.
We are committed to helping you overcome any installation issue and to provide a working installer of the product. If our technical support team confirms the issue with installation and we are unable to remedy the problem within 30 days, a store credit or an exchange may be offered at our discretion.
Please note that any issues arising from bugs or malfunctions within the software post-installation are not considered to fall under the category of “defective” products. We assure you that we take all software bugs seriously and actively work to patch and improve our games regularly.
Furthermore, if you have purchased a FeelThere product through a third-party seller, your purchase is subject to that seller’s return policy. In case of any disputes or refund requests, you would need to contact the third-party seller directly.
European Union and UK customers have a right of withdrawal from certain transactions under the terms of their respective laws. European and UK law provides a 14-day right of withdrawal on software sales. This statutory right of withdrawal ends 14 days after your purchase or the moment you start downloading the content and services for the first time or once you open boxed software.
FEELTHERE, INC. reserves the right to modify this document at any time without obligation to notify anyone.
